# \ud83d\udce9 Ancient-StaffSupport
\nA powerful and modern **ticket \/ staff support system** for Minecraft servers, focused on ease of use for players and powerful management tools for staff.<\/p>\n
—<\/p>\n
## \ud83d\ude80 Features<\/p>\n
### \ud83d\udc64 Player Features
\n– Create support tickets via **GUI or commands**
\n– Multiple ticket **categories & priorities**
\n– View **active tickets**
\n– View **archived tickets**
\n– Edit ticket message **before it is claimed**
\n– Clear GUI navigation (Back buttons, pages)
\n– Add additional messages to existing tickets
\n– Unified conversation view (player + staff)
\n– Full **multi-language support (NL \/ EN)**<\/p>\n
—<\/p>\n
### \ud83d\udee0 Staff Features
\n– Central **Staff GUI** to manage all tickets
\n– Claim \/ unclaim tickets
\n– Change ticket status:
\n – OPEN
\n – IN_PROGRESS
\n – DONE
\n – REJECTED
\n– Add **staff notes** (appended, never overwritten)
\n– Change ticket priority
\n– Archive \/ unarchive tickets
\n– Permanently delete tickets (archive-only)
\n– View archived tickets
\n– Built-in **Staff Statistics GUI**
\n– Staff statistics per staff member:
\n – Claimed tickets
\n – Closed (DONE)
\n – Closed (REJECTED)
\n – Archived
\n – Unarchived
\n – Deleted
\n– Staff heads show the **actual player skin**
\n– Supports **LuckPerms prefix** (colored)<\/p>\n
—<\/p>\n
## \ud83d\udcca Staff Statistics GUI
\nAccessible directly from the Staff GUI.<\/p>\n
Hover over a staff member to see:
\n– \ud83d\udccc Claimed tickets
\n– \u2705 Closed (DONE)
\n– \u274c Closed (REJECTED)
\n– \ud83d\udce6 Archived
\n– \u267b\ufe0f Unarchived
\n– \ud83d\uddd1 Deleted<\/p>\n
—<\/p>\n
## \ud83e\udde9 Ticket Conversations
\n– \ud83d\udcac Player messages and staff notes are merged into **one conversation**
\n– \ud83d\udd52 Automatically sorted by **date & time**
\n– \ud83d\udc64 Shows author, rank\/prefix, date & time
\n– \ud83c\udfa8 Message text is always **plain** (no color abuse)
\n– \ud83d\udcd6 Viewable in:
\n – Chat (paged)
\n – Written book<\/p>\n
—<\/p>\n
## \ud83d\uddc3 Archive System
\n– Tickets can be archived instead of deleted
\n– Archived tickets:
\n – Are hidden from normal lists
\n – Can be reopened later
\n– Only staff with permission can:
\n – Archive tickets
\n – Unarchive tickets
\n – Permanently delete archived tickets
\n– Players can view their **own archived tickets**<\/p>\n
—<\/p>\n
## \ud83c\udf0d Language System (IMPORTANT \u26a0\ufe0f)<\/p>\n
\ud83d\udea8 **IMPORTANT NOTICE**<\/p>\n
The plugin uses a language system.<\/p>\n
If you want **English instead of Dutch**:<\/p>\n
You **MUST** change the language setting in `config.yml`<\/p>\n
Example:
\n“`
\nlanguage: EN
\n“`<\/p>\n
Otherwise, the plugin will default to **Dutch (NL)**.<\/p>\n
—<\/p>\n
## \ud83e\uddfe Commands<\/p>\n
### \ud83d\udc64 Player Commands
\n“`
\n\/staffhelp
\n\/staffhelp create
\n\/staffhelp tickets
\n“`<\/p>\n
### \ud83d\udee0 Staff Commands
\n“`
\n\/staffbehandeling
\n\/staffbehandeling reload
\n“`<\/p>\n
\u27a1\ufe0f English command aliases are also supported.<\/p>\n
—<\/p>\n
## \ud83d\udd10 Permissions<\/p>\n
### \ud83d\udc64 Player Permissions
\n“`
\nancientstaffsupport.use
\n\u2192 Allows players to use \/staffhelp<\/p>\n
ancientstaffsupport.ticket.create
\n\u2192 Create support tickets<\/p>\n
ancientstaffsupport.ticket.view
\n\u2192 View own tickets (including archived)
\n“`<\/p>\n
### \ud83d\udee0 Staff Permissions
\n“`
\nancientstaffsupport.staff
\n\u2192 Access staff GUI<\/p>\n
ancientstaffsupport.staff.claim
\n\u2192 Claim tickets<\/p>\n
ancientstaffsupport.staff.status
\n\u2192 Change ticket status (DONE \/ REJECTED)<\/p>\n
ancientstaffsupport.staff.note
\n\u2192 Add staff notes<\/p>\n
ancientstaffsupport.staff.priority
\n\u2192 Change ticket priority<\/p>\n
ancientstaffsupport.staff.archive
\n\u2192 Archive & unarchive tickets<\/p>\n
ancientstaffsupport.staff.archive.delete
\n\u2192 Permanently delete archived tickets<\/p>\n
ancientstaffsupport.staff.stats
\n\u2192 View Staff Statistics GUI<\/p>\n
ancientstaffsupport.admin
\n\u2192 Full access (recommended for admins)
\n“`<\/p>\n
—<\/p>\n
## \ud83d\udd17 Integrations
\n– \u2705 LuckPerms (prefix support)
\n– \u2705 PlaceholderAPI
\n– \u2705 Discord Webhooks (with role tagging support)<\/p>\n
—<\/p>\n
## \u2699\ufe0f Configuration
\n– Fully configurable GUI texts
\n– Editable categories & priorities
\n– Language system (NL \/ EN)
\n– Discord webhook messages
\n– Permissions-based access<\/p>\n
—<\/p>\n
## \ud83e\udde9 Installation
\n1. Place the plugin in your `\/plugins` folder
\n2. Restart the server
\n3. Configure `config.yml`
\n4. (Optional) Edit language files
\n5. Enjoy \ud83d\ude80<\/p>\n
—<\/p>\n
## \ud83d\udcdd Changelog Summary (v1.5.x)
\n– Unified ticket conversation system
\n– Archive system with restore & delete
\n– Staff statistics GUI
\n– Improved GUI navigation & UX
\n– Multi-message support for players & staff
\n– Fixed language issues & formatting bugs
\n– Cleaner GUIs without duplicate information<\/p>\n
—<\/p>\n
## \u2764\ufe0f Support
\nIf you encounter issues or have feature requests, feel free to contact the developer.<\/p>\n
Happy supporting! \ud83c\udf89<\/p>\n","protected":false},"excerpt":{"rendered":"
An awesome staffsupport system!<\/p>\n","protected":false},"featured_media":14340,"template":"","meta":{"_minecraft_slug":"ancient-staffsupport","_minecraft_project_id":"V0m6MUWH","_minecraft_author":"mysticalcraft-ancientvipers","_minecraft_license":"LicenseRef-All-Rights-Reserved","_minecraft_downloads":53,"_minecraft_follows":0,"_minecraft_client_side":"unsupported","_minecraft_server_side":"required","_minecraft_storage_type":"zip","_minecraft_archive_name":"ancient-staffsupport.zip","_minecraft_size_bytes":278362,"_minecraft_version_count":4,"_minecraft_updated_at":"2026-05-15T20:59:53.629575Z","_minecraft_date_created":"2025-12-19T10:06:20.138773Z","_minecraft_date_modified":"2025-12-20T00:04:07.682314Z","_minecraft_project_url":"https:\/\/modrinth.com\/mod\/ancient-staffsupport","_minecraft_icon_attachment_id":14340,"_minecraft_imported_at":"2026-05-31T17:53:21+00:00","_minecraft_import_hash":"53876bd3584b40a06ff7353566ab3c32","_minecraft_versions":"","_minecraft_links":"","_minecraft_gallery":"","_minecraft_api_metadata":""},"mod_category":[127],"mod_loader":[132],"minecraft_version":[59,36,60,93,94,101,102,62,37,40,41,73,74,38,78,79,80,81,82],"class_list":["post-14339","mod","type-mod","status-publish","has-post-thumbnail","hentry","mod_category-paper","mod_loader-paper","minecraft_version-1-20","minecraft_version-1-20-1","minecraft_version-1-20-2","minecraft_version-1-20-3","minecraft_version-1-20-4","minecraft_version-1-20-5","minecraft_version-1-20-6","minecraft_version-1-21","minecraft_version-1-21-1","minecraft_version-1-21-10","minecraft_version-1-21-11","minecraft_version-1-21-2","minecraft_version-1-21-3","minecraft_version-1-21-4","minecraft_version-1-21-5","minecraft_version-1-21-6","minecraft_version-1-21-7","minecraft_version-1-21-8","minecraft_version-1-21-9"],"yoast_head":"\n