Following a bit of an uproar, Respawn has issued a response, explanation, and fix for the progress issue.
If you’re not aware, after the Apex Legends 1.1 update hit the servers players found that after updating their client, all of their progress was lost. This means items, levels, experience, etc that they had earned was no more.
Luckily, Respawn said “progress up until the update was still safe and sound,” and that the unintentional move to servers “that didn’t have their persistence” was the root cause.
Unfortunately, things that took place post 1.1 and before the fix will be lost however. Respawn has committed to addressing this though and will refund money spent to get coins, etc even if you’ve spent the coins, “i.e. – if you bought $20 worth of coins, and spent $18, then you’ll will get $20 after the fix.”
You can read the full statement from Respawn Entertainment below:
When the 1.1 update went live, players were unintentionally moved to the wrong servers that didn’t have their persistence and this caused players accounts to appear reset with all progression lost.
WHAT DID WE DO TO FIX IT?
Fortunately, your progress up until the update was still safe and sound. We shut down all live servers so we could remove players from the wrong place and roll up the correct servers with your progress. Once we confirmed internally that we had fixed the issue we started rolling out the right servers starting with Xbox and staggered the updates to PS4 and PC.
WHAT ABOUT YOUR PROGRESS?
Everything you’ve accomplished and bought in Apex up until the 1.1 Patch that went live at 10:00 PST today should be restored.
- Any in-game purchases and progress acquired during the time between 1.1 going live and the fix will be reverted – levels earned, items unlocked, packs opened, and spent currency. If you continued to play and didn’t patch then this will not affect you.
- Any currency purchased, spent or not, will be carried back over to their original account state. i.e. – if you bought $20 worth of coins, and spent $18, then you’ll will get $20 after the fix.